Nine steps from your inquiry to after-sales

1. Inquiry

   You write to us with the end garment and what you are trying to buy. Nothing has to be complete for this step to be useful.

   Your part: the garment, the target market and the approximate quantity.

2. Requirement confirmation

   We come back with what is workable at your target quality and price, and flag anything that needs a compromise: a weight that will not hold the handle you want, a colour that needs a different yarn, a minimum the volume cannot reach.

   Your part: composition, weight, width, weave or reference sample, colour reference, finish and any certification your buyer requires.

   First confirmation point — the construction and the specification are agreed in writing before sampling starts.

3. Sampling

   A4 swatches go out free of charge; handloom and lab dips run 7–10 days and development samples 20–30 days, both subject to confirmation. The courier for physical samples is on your account.

   Your part: a delivery address, a courier account, and a written yes or no on each sample. Approval by email or chat is the only approval we act on.

   Second confirmation point — the approved sample and its revision become the bulk standard.

4. Quotation

   The quotation states unit price, currency, trade term, minimum, lead time, validity and whether freight is included, plus any small-order or development charge. Validity is set per order from the article, the quantity and the upstream price-lock conditions, and is written into the document.

   Your part: the final quantity per colour and the delivery window, so the price is quoted against a real volume rather than an estimate.

5. Order confirmation

   Work is booked against a written purchase order or contract, with the confirmed sample version, quantity, colour allocation, packing and shipping marks, delivery date and agreed payment arrangement. Nothing is committed to production on a verbal instruction.

   Your part: the purchase order and the agreed payment arrangement for that order.

   Third confirmation point — the written order and the agreed terms. Changes after this are handled as a revision.

6. Production

   Yarn is booked, the lot is woven or knitted, dyed and finished. Our merchandiser follows the order from confirmation onward and is the person you ask for status.

   Your part: tell us early if a colour, a quantity or a delivery date is moving. A change is checked against price, material and schedule before it is accepted.

7. Inspection

   Greige inspection, dyeing and finishing follow-up, then inspection of the finished roll to the agreed standard. Quality is our responsibility under our own QC system. Findings are reported before shipment.

   Your part: the inspection standard you want applied, if it differs from the usual four-point check on 100 yards.

   Fourth confirmation point — you decide on any reported finding before the goods are packed for shipment.

8. Shipment

   Goods are consolidated in Shenzhen or Shanghai and shipped by sea, air or express. We issue the commercial invoice, packing list and product test reports; the transport document comes from the forwarder. Duty-paid delivery to the door can be quoted for destinations in 200+ countries.

   Your part: the consignee details, any labelling or packing instruction, and the documents your customs broker needs.

9. After-sales

   If something is wrong, we take the complaint, collect the order and batch details with photographs or a sample, check it with production and come back with a position.

   Your part: the order or batch reference, photographs or a sample, and a short description of the problem.

   Fifth confirmation point — the remedy is agreed with you in writing, and we do not repeat compensation for the same loss.

Sampling cycles and production lead times are typical ranges and always subject to confirmation.

First response

Within 1 working day of your complaint reaching us.

Assessment

Within 7 working days once the key information and the necessary samples are complete.

Remedies

Make-up fabric, a re-run, an equivalent deduction or a price adjustment, depending on what the finding is.

Limit

Any remedy is capped at the verified contract value of the fabric affected, and the same loss is not compensated twice.

Quality responsibility

Quality is our responsibility under our own QC system. The finding is reported before shipment so you can decide early.

First response is within 1 working day of the complaint reaching us — the clock does not wait for samples. The completed assessment and an initial plan follow within 7 working days once the key information and necessary samples are in hand.